Tonight I had a horrible experience at Arclight Cinemas in Hollywood. A couple weeks ago I purchased 4 tickets to The 40 Year Old Virgin, to be followed by a Q&A with writer/director Judd Apatow (of Freeks & Geeks and Undeclared fame). My confirmation email very clearly states that all I need to do is bring the credit card I used to a box office agent to pick up my tickets. I go to customer service, and they can’t find any reservation connected to my credit card! I only use one card, no exceptions. Nothing connected to my name or phone number, either. Nothing they can do about it, and the show is sold out. Yeah, sold out with 4 empty seats! Bastards! And this is after sitting in traffic for 1.5 hours. I am sure they will not deal with this in any satisfactory way, and try to say it wasn’t their fault, or say, “Oops, sorry about that! Now please hang up, asshole.” I have found their web site to be a flakey piece of shit in the past, but I DEFINITELY got a confirmation this time. I fully admit I should have printed it out as insurance, but it also stated I had no need to do so (and I’ve had no problems in the past). Apologies again to Agents Hulagun and Doubledeuce, whose nights were also ruined.